At Kinzo Bingo Sherbrooke, we're committed to providing the best possible experience for our customers. We understand that you may need assistance with various matters, from account-related issues to responsible gambling support.
Our customer support team is available daily during regular operating hours to help you with any inquiries or concerns. Our support channels include:
If you need assistance with a specific issue or have questions about our services, please don't hesitate to reach out. You can contact us through the following channels:
Our live chat support is available during operating hours for general inquiries, account-related issues, and technical assistance.
If you prefer email communication, you can submit your inquiry through our website's "Contact Us" form. Our team will respond to your email as soon as possible.
For more detailed information on various topics, please visit our Help Centre section. We provide a comprehensive FAQ library covering account management, technical issues, and responsible gambling.
If you need assistance with verifying your account or resolving any related issues, please contact us through one of the above-mentioned channels.
We take responsible gaming seriously. If you or someone you know is struggling with problem gaming, we encourage you to visit our Help Centre for resources and support. You can also reach out to our team for guidance on self-exclusion programs and other responsible gambling measures.
If you encounter technical issues while using our website or mobile app, please don't hesitate to contact us through live chat or email. Our dedicated technical support team will be happy to assist you with troubleshooting and resolving the issue.
In case of a complaint or dispute, please follow these steps:
We aim to respond to all inquiries within the designated operating hours. Please note that response times may vary depending on the complexity of your issue and our support team's workload.
If you suspect any unauthorized access to your account, please contact us immediately through live chat or email. Our dedicated security team will assist you with securing your account and preventing further unauthorized activity.
Our website and mobile app are designed to be user-friendly on various devices. However, if you encounter technical issues specific to your device, please don't hesitate to contact us for assistance.
Our support team is primarily available in French and English. While we make every effort to assist with inquiries in other languages, please note that our primary language of communication is French.
We recommend using the live chat or email channels for general inquiries. If you have specific account-related issues or concerns about technical matters, please feel free to use either channel accordingly.
Our support team will assist with:
In the event of a complaint or dispute, we follow an established procedure to ensure prompt investigation and fair resolutions. Our dedicated customer service and security teams work closely together to resolve any issues efficiently.
For your convenience, our Help Centre contains resources on various topics, including:
Please note that we do not provide 24/7 live chat or phone support. However, you can submit an email inquiry anytime.
If your issue requires further escalation, our team will communicate the details of the next steps and estimated resolution timeline to ensure transparency and efficient handling.
At Kinzo Bingo Sherbrooke, we're committed to providing a supportive environment for our customers. If you have any questions or concerns about your experience with us or need assistance with various matters, please don't hesitate to reach out.
We look forward to serving you better!
